Home Depot: On the Road to Becoming Customer-Friendly Again? |
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» Business Strategy Case Studies Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. |
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Excerpts Contd...Blake - The Change Agent
OutlookAs the economic condition continued to look grim all through 2008, Home Depot tried hard to keep its expenditures less but not let it affect its customer service. Even in the time of downturn, it tried to incorporate several measures that would build its long term prospects with the customers...
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